Privacy Policy

The protection of your personal data is a high priority for Deutsche Telekom AG. It is important to us to inform you what personal data we collect, how your data is used, and how you can influence the process.

1. What data is recorded, how is it used, and how long is it stored?

a) Technical characteristics:
When you visit our web pages, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.
The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Article 6 (1f) GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after seven days at the latest. We reserve the right to statistically analyze anonymized data records.

b) Web forms:
Other personal details, such as your name, address, telephone number, or email address will not be collected unless you provide this information voluntarily.

2. Data control in case of use of social media plug-ins and links to social media platforms

Some web pages include buttons for social media networks (such as Facebook, Google, Instagram, Twitter, Pinterest, Xing, and LinkedIn) that you can use to recommend the services of Corporate Communications at Deutsche Telekom AG to your friends and family.

To ensure you retain full control of the data, the used buttons provide direct contact between the respective social network and the visitor only once you actively click on the button (one-click solution).

When the social media plug-in is activated or links in the pictogram are used, also for the purpose of sharing content (Art. 6 (1) a GDPR), the following data can be forwarded to the social media provider: IP address, browser information, operating system, screen resolution, installed browser plug-ins (such as Adobe Flash Player), previous website if you followed a link (referrer), URL of the current website, etc. The next time you visit the website, the social media plug-ins are again provided in the default disabled mode, thus ensuring that no data is transferred during a repeat visit to the website. For more information about social media plug-ins and about the purposes for which data is processed, along with other privacy-relevant information, please refer to the data privacy statements of the companies responsible and to one-click solution.

3. Will my usage habits be evaluated, e.g. for advertising purposes or tracking?

Explanations and definitions:
We want you to enjoy using our web pages and take advantage of our content and services. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the contents that interest you and so we can make our web pages user-friendly. We or companies commissioned by us to process data create usage profiles to the extent permitted by law. This information cannot be traced back to you directly. Subsequently, we are providing some general information about the various purposes. When the cookie prompt appears when you visit our website, you have the option of accepting or denying the use of cookies. Please note, however, that cookies that are required to deliver the web service (see explanation under 3 a) cannot be denied.

Tag management (required)
We use tag management to administer how tools are used on the various web pages of our web portal. A tag is set for each page to do this. Based on the tag, the system can determine which tools should be used for this page. Tag management can be used to specifically ensure that the tools are only used where appropriate.

Market research/reach measurement (opt-in)
Reach measurement provides statistics on a website’s usage intensity and the number of users, along with comparable figures for all the connected services. Individual users are not identified at any time. Your identity is always protected.

a) Required cookies
These cookies are required to enable you to navigate through the web pages and use key functions. They enable basic functions. They are also used for anonymized evaluation of user behavior, which helps us to continuously further develop our website for you. The legal basis for processing is Article 6 (1b) GDPR.

Company Purpose Storage period Involved as
Deutsche Telekom Opt-in method Cookie (3 Monate)
Deutsche Telekom Comment function Session cookie
Tealium Customized design Session cookie Processor
Webtrekk Customized design Cookie (12 months) Processor
Operation Cookie (12 months) Processor
Telekom CMS function Session cookie Processor

b) Cookies for optional use of tools
These cookies are used when you activate additional features, such as the read-aloud service by ReadSpeaker. The possible functions are described in Section 1 of this privacy notice. The legal basis for processing is Article 6 (Ia) GDPR.

c) Analysis cookies
These cookies help us to improve our understanding of user behavior.
Analysis cookies enable inquiries of usage and identification possibilities through initial and third-party suppliers in pseudonymous user profiles. We use analysis cookies, for example, to determine the number of unique visitors to a web page or service or to collect other statistics relevant to the operation of our products, as well as to analyze – based on anonymous and pseudonymous information – how visitors interact with the website. This information cannot be traced back to a person. The legal basis for processing is Article 6 (Ia) GDPR.

Other than the required cookies, this website does not use any further analytical cookies for anonymized evaluation of user behavior.

d) Marketing cookies/retargeting
These cookies and similar technologies are used to enable the display of personalized and therefore relevant marketing content.
Marketing cookies are used to display relevant advertising content and to measure the effectiveness of our campaigns.  This is done not only on Deutsche Telekom AG’s websites, but also on other advertising partner websites (third-party providers). This is also called retargeting and is used to create a pseudonymous profile of interests and to activate relevant advertising on other websites. This information cannot be traced back to a person. Marketing and retargeting cookies help us to display relevant advertising content for you. If you elect to suppress marketing cookies, you will continue to see the same amount of advertising, but it may be less relevant for you. The legal basis for processing is Article 6 (Ia) GDPR.

e) Services by other companies (independent third-party providers)
Our web pages include third-party providers who deliver services independently. When you visit our website, data is recorded using cookies or similar technologies and sent to these third parties. Some data is also used for Deutsche Telekom’s own purposes. The legal basis for processing is Article 6 (Ia) GDPR. The scope, purpose and legal basis on which further processing is carried out for the third party’s own purposes can be found in the third party’s privacy notice.  Information on the independent third-party providers can be found below.

Company/service Purpose

•    Video player to play embedded video content

•    Video integration by using YouTube API Services (Terms of Service): Display of videos by Deutsche Telekom from the official YouTube channels within this website

4. Where can I find the information that is important to me?

This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this web portal.
Further information, including information on data protection for specific products, is available at and

5. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?

The data controller is Deutsche Telekom AG, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany. If you have any queries, please contact our Customer Services department or the Group Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany,

6. What rights do I have?

You have the right
a) To request information about the categories of personal data processed, the purposes of the processing, any recipients of the data, and the envisaged storage period (Art. 15 GDPR);
b) To request that incorrect or incomplete data be rectified or supplemented (Art. 16 GDPR);
c) To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
d) To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Art. 21 (1) GDPR);
e) To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or if you withdraw your consent according to (c) above or object according to (d) above;
f) To demand, under certain circumstances, the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
g) To data portability, i.e. you can receive the data that you provided to us in a commonly used and machine-readable format such as CSV, and can, where necessary, transfer the data to others (Art. 20 GDPR);
h) To file a complaint with the responsible supervisory authority regarding data processing (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen)).

7. Who does Deutsche Telekom pass my data on to?

To processors, i.e., companies we engage to process data within the legally defined scope, Art. 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, and printing.

To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you order services from these partners through us, if you consent to the involvement of the partner, or if we involve the partner on the basis of legal permission.

Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to a state authority that requests it.

8. Where is my data processed?

As a general rule, your data will be processed in Germany and other European countries.
If, in exceptional cases, your data is also processed in countries outside the European Union (i.e., in third countries), this is done only if you have explicitly given your consent, if it is required so we can provide you with services, or if it is prescribed by law (Art. 49 GDPR). Furthermore, your data is processed in third countries only if certain measures ensure a suitable level of data protection (e.g EU Commission’s adequacy decision or suitable guarantees, Art. 44 et seq. GDPR).

Data privacy information last revised: August 9, 2020